Shipping policy

Shipping Policy

Thank you for shopping with Wild Grace & Co. We want your order to arrive as smoothly as possible.

Processing Times

Orders are typically processed within 2–5 business days before shipment. Processing times may vary depending on the item, supplier, order volume, or time of year.

Because some of our products are fulfilled by different trusted suppliers, items from the same order may occasionally arrive in separate packages.

Shipping Times

Estimated delivery times vary depending on the product and shipping destination. Most orders arrive within approximately 5–12 business days after processing, although some items may take longer.

Please keep in mind that shipping estimates are not guaranteed and delays may occur due to carrier issues, weather, holidays, high order volume, or other circumstances outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package size, weight, and selected shipping method.

If you offer international shipping, you may include a separate table showing estimated rates and delivery times by country or region. However, a table is not necessary if rates vary by product or are automatically calculated at checkout. In that case, clearly state that customers will see the available shipping options and exact costs before completing their purchase.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Please allow time for tracking information to update after your order has shipped.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. Wild Grace & Co. is not responsible for delays or undeliverable packages caused by incorrect or incomplete addresses provided at checkout.

If you notice an error in your address, contact us as soon as possible at candischelhirn@gmail.com. We cannot guarantee that changes can be made after an order has entered processing.

Lost, Delayed, or Damaged Packages

If your package appears lost, significantly delayed, or arrives damaged, please contact us at candischelhirn@gmail.com with your order information so we can help determine the next steps.

For damaged items, please include clear photos of the product and packaging when possible.

Questions

If you have any questions about your order or shipping, please contact:

Wild Grace & Co.
candischelhirn@gmail.com